Asus Accessories - Official Quality for Your Asus Devices.
  • Choose your language
Asus Accessories>News>Troubleshooting Wi-Fi Issues on Asus Laptops

Troubleshooting Wi-Fi Issues on Asus Laptops

Share on
Laptop Wi-Fi Solutions


Reading time: 3 minutes

Asus Laptop Wi-Fi Solutions

We’ve all been there, ready to turn in that last assignment and of course, the Wi-Fi is not connecting. Whether you're web browsing, streaming your favorite shows, or attending an important online meeting, Wi-Fi issues can be extremely frustrating. For Asus laptop users, Wi-Fi problems can arise from both software and hardware sources. Fortunately, Asus Accessories offers a full range of solutions to help you troubleshoot these issues. From easy software fixes to replacing WiFi components like network cards, we've got you covered with all the insights and original Asus parts you might need.

1. Common Causes of Wi-Fi Problems on Asus Laptops

Wi-Fi issues are typically a result of either software problems or hardware malfunctions. The most common include:

  • Outdated or faulty drivers
  • Incorrect network settings
  • Faulty Wi-Fi card or antenna
  • Interference from other devices
  • Router issues

2. Software Troubleshooting: Fixing Wi-Fi Problems Through Settings and Updates

Software issues are often easier to address, so it’s wise to start here before delving into hardware fixes.

Asus wifi

A. Update Your Wi-Fi Drivers

Wi-Fi issues on your VivoBook, ZenBook or other model may often stem from outdated or incompatible drivers. Asus Accessories recommends updating your drivers to ensure optimal performance. Here's how to do it:

  1. Open Device Manager: Press the Windows Key + X and click on Device Manager.
  2. Locate the Network Adapter: Expand the Network adapters section and locate your Wi-Fi adapter (often listed as something like "Intel Wireless-AC" or "Realtek Wi-Fi Adapter").
  3. Update the Driver: Right-click on the Wi-Fi adapter, and select Update driver. Choose Search automatically for updated driver software.

Alternatively, visit the Asus official website to download the latest driver specific to your laptop model.

B. Reset Network Settings

Sometimes, incorrect settings or misconfigured network adapters may lead to connectivity issues. You can reset the network settings to eliminate such possibilities:

  1. Navigate to Settings: Press Windows Key + I to open Settings, then select Network & Internet.
  2. Network Reset:Scroll down and click on Network reset. This will remove and reinstall all your network adapters and set your network components back to their default settings.
  3. Restart Your Laptop: After resetting, restart your laptop, reconnect to your network, and see if the Wi-Fi issues are resolved.

C. Disable and Re-enable the Wi-Fi Adapter

Disabling and re-enabling the Wi-Fi adapter is a quick fix for connectivity issues:

  1. Open Device Manager: Press Windows Key + X, then click Device Manager.
  2. Disable and Enable: Right-click on your Wi-Fi adapter, select Disable device, wait a few seconds, and then right-click again to Enable device.

D. Adjust Power Management Settings

Windows can sometimes disable hardware to save power, including your Wi-Fi adapter. This could result in intermittent Wi-Fi issues. Here’s how to change this setting:

  1. Device Manager: Open Device Manager and locate your Wi-Fi adapter.
  2. Power Management: Right-click the adapter, choose Properties, and navigate to the Power Management tab. Uncheck the box that says "Allow the computer to turn off this device to save power".

3. Router Troubleshooting Tips

Sometimes, the issue lies not with the laptop, but with the router. Before proceeding with hardware fixes, check the router:

  • Restart Your Router: Unplug your router for 30 seconds and then plug it back in. This clears temporary glitches.
  • Check Distance and Obstacles: Ensure that your laptop is not too far from the router. Thick walls and electronic interference can significantly degrade Wi-Fi quality.
  • Change Router Channel: Routers operate on different channels, and switching channels might improve your connection, especially if you live in an area with many nearby networks.
Asus Wifi Router

4. Hardware Troubleshooting: Checking Your Laptop Components

If software fixes do not solve your Wi-Fi issue, there may be a hardware problem. Let's look at the hardware components that could impact Wi-Fi connectivity and how to address them.

A. Replace the Wi-Fi Card

If the internal Wi-Fi card is damaged, replacing it could solve your connectivity issues. Asus Accessories offers original replacement Wi-Fi cards compatible with different Asus laptop models. If you plan to order a new wireless card, our team encourages you to reach out to us with the serial number of your laptop so we can guarantee compatibility!

Steps to Replace the Wi-Fi Card:

  1. Turn Off the Laptop and Remove the Battery: Ensure your laptop is turned off and disconnected from any power source.mIf your laptop model has a removable battery, remove it.
  2. Open the Laptop’s Back Panel: Using a small screwdriver, remove the screws on the back panel of the laptop. Gently lift the panel to expose the internal components.
  3. Locate the Wi-Fi Card: The Wi-Fi card is usually easy to spot, with two antenna wires attached to it.
  4. Disconnect the Antenna Wires: Carefully disconnect the small coaxial cables attached to the Wi-Fi card. Make sure to note which wire goes where, as they are color-coded (typically black and white).
  5. Remove the Old Wi-Fi Card: Unscrew the Wi-Fi card from the motherboard and gently pull it out.
  6. Install the New Wi-Fi Card: Insert the new Wi-Fi card into the slot, screw it in, and reattach the antenna wires. Replace the back panel, screws, and battery.
  7. Install Drivers: After installing the new Wi-Fi card, power on your laptop and install the appropriate drivers.

B. Check the Wi-Fi Antenna

The Wi-Fi antenna, which is usually embedded around the screen of your laptop, could also be faulty. Issues such as loose connections between the antenna and the Wi-Fi card can severely impact connectivity. While replacing a Wi-Fi antenna can be more complicated, Asus Accessories provides original antenna components and detailed installation guides to assist users.

Steps to Check or Replace the Antenna:

  1. Disassemble the Laptop Screen: Carefully remove the bezel around the laptop screen. Locate the antenna wires that run along the frame of the screen.
  2. Check for Loose Connections: Make sure the antenna wires are properly connected to the Wi-Fi card. A loose connection can cause intermittent or weak Wi-Fi signals.
  3. Replace the Antenna If Necessary: If the antenna appears damaged, replacing it can often solve your connectivity issues. We offer original replacement antennas, delivered quickly!

5. External Wi-Fi Adapter as an Alternative

If replacing internal components sounds daunting or you’re unable to resolve the issue, you might consider using an external USB Wi-Fi adapter. A high-quality external adapter can help restore Wi-Fi connectivity with minimal effort.

6. Troubleshooting Specific Asus Laptop Models

Certain Asus models may be more prone to Wi-Fi issues due to their design or hardware configuration.

Asus ROG

Asus ROG Series:

For gaming laptops like the ROG series, make sure your device's performance settings are configured properly, as high-performance modes can sometimes cause overheating, leading to Wi-Fi throttling or drops.

  • Update Firmware: Make sure to update not only your Wi-Fi drivers but also the laptop’s firmware (BIOS). This ensures all components communicate efficiently.

Asus ZenBook Series:

For ZenBook users, which are known for their slim design, internal components are often tightly packed, which can sometimes cause interference.

  • Avoid Overheating: Overheating can affect connectivity. Ensure proper ventilation and consider using a cooling pad to maintain optimal temperatures.

7. When to Seek Professional Help

If you've tried all of the above and still have Wi-Fi issues, it might be time to consult a professional technician. Ensure any repair uses only genuine parts to preserve your laptop’s performance.

8. Why Choose Asus Accessories for Your Wi-Fi Troubleshooting Needs?

At Asus Accessories, we understand the importance of staying connected. That's why we provide:

  • Original Asus Replacement Parts: Ensuring compatibility and performance.
  • Guides and Support: Step-by-step guides to help you troubleshoot and replace faulty components.
  • Quality Assurance: All our components are genuine and come with warranty options.

Wi-Fi issues on your Asus laptop can often be resolved through a combination of software troubleshooting and, if necessary, hardware fixes. Start with updating drivers, adjusting settings, and verifying your router’s functionality. If the problem persists, hardware replacements, such as the Wi-Fi card or antenna, may be needed.

With the right parts from Asus Accessories and a bit of patience, you can restore your laptop's Wi-Fi to full functionality. Whether you need drivers, a replacement Wi-Fi card, or an external adapter, our site offers everything you need to get your laptop back online quickly and efficiently.