Solve boot issues on your Asus ROG Ally and Ally X
At Asus Accessories, we specialize in providing official parts and components for the full range of Asus devices, including the ROG Ally and Ally X. If your console won’t restart, is stuck on a black screen, or keeps shutting down unexpectedly, we have some tips to get you back to gaming! In this guide, we’ll walk you through solutions to get your Ally running again, from basic fixes to more advanced troubleshooting.
Common symptoms
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Ally won’t restart after shutdown
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Stuck on the loading or Windows logo screen
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Black screen after reboot
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Shuts off mid-boot or randomly
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Fan spins but nothing appears on screen
Perform a restart or force reboot
The simplest solution is often the most overlooked. We recommend trying this option before attempting other fixes.
Force a restart:
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Press and hold the power button for about 10-15 seconds until the device fully shuts off.
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Wait a few seconds, then press the button again to turn it back on.
This can help resolve temporary glitches, power delivery hiccups, or freezes.
Tip: If the power button feels unresponsive or sticks, it may be a hardware issue. You can browse official ROG Ally and Ally X power button replacements on our site!
Check power supply
Unexpected failures can be caused by inadequate power delivery.
Things to try:
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Use an official Asus ROG Ally charger and dock.
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Avoid third-party USB-C chargers, which may not deliver consistent voltage.
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Plug directly into a wall outlet rather than a surge protector.
Update BIOS, firmware, and drivers
Corrupt or outdated system files can interfere with the boot process.
To update your Ally:
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Open the MyASUS app and check for BIOS or firmware updates.
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Go to Windows Update in Settings to check for the latest drivers.
Always keep your device fully updated to avoid startup conflicts and performance issues.
Boot into Safe Mode
If your Ally is stuck in a boot loop or gets stuck after startup, Safe Mode can help isolate the issue. The process is generally the same as booting any other Windows 11 device.
Methods to enter Safe Mode:
Through Windows settings:
- This is the standard and recommended method when you can access Windows.
- Go to Windows Settings > Recovery > Advanced startup > Restart now.
- After the restart, navigate through Troubleshoot > Advanced options > Startup Settings > Restart.
- You'll then be presented with options to boot into Safe Mode (usually by pressing 4 or F4).
Forcing Windows Recovery Environment (WinRE):
- If you can't access Windows normally, you can force WinRE by interrupting the startup process.
- Power on your Ally/Ally X, and as soon as the ASUS logo appears, force a shutdown by holding the power button.
- Repeat this process a couple of times. Windows should then boot into WinRE.
- From there, you can follow the same steps as above (Troubleshoot > Advanced options > Startup Settings > Restart) to enter Safe Mode.
Perform a factory reset
If nothing else works, a full system reset may be necessary. A pro tip is to keep your Ally plugged in during this whole process, just in case!
How to reset your ROG Ally or Ally X:
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Go to Settings > System > Recovery.
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Click Reset this PC and choose either:
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Keep my files (recommended first). This option attempts to reinstall Windows while preserving your personal data. Just know that it will remove installed apps.
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Remove everything (use only if necessary). This will be a complete wipe! Often users do this if they are about to sell their device, for example.
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Note: Back up important files first. You can use cloud storage or an external drive.
When to check hardware
If your Ally or Ally X still won’t boot after all software fixes, the problem may be hardware-related.
Potential hardware culprits:
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Failing or misaligned cooling fans
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Damaged or loose SSD/storage module
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Faulty power button board
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Internal damage from drops, heat, or moisture
Browse our full lineup of official replacement parts for the Ally — including batteries, joysticks, and internal flex cables. You can also check out our help article that describes each component of your ROG Ally!
Troubleshooting your Asus gaming console can be frustrating, but in most cases, the fix is within reach! Whether it's a stuck power cycle, a power delivery issue, or a software hang-up, these steps should help you get back in the game.
For deeper issues or hardware failures, Asus Accessories has your back with genuine replacement parts, official accessories, and expert-level support. If you're unsure which part you need, feel free to reach out to our team.
